Avarice ("the platform") is operated by CWB Events Ltd, a company registered in England and Wales (company number 13971083), registered office: Flat 6 Overhill Road, London, SE22 0NA, trading as Avarice ("Avarice", "we", "us"). By accessing or using the platform, you agree to be bound by these Terms of Service, our Privacy Policy and our Refund & Cancellation Policy, which forms part of these terms. If you do not agree, do not use the platform.
These terms apply to all users: event planners, AV suppliers (companies and freelancers), venues, and visitors.
The platform is for business use only. By using Avarice you confirm that you are at least 18 years old and are acting in the course of a trade, business or profession, and not as a consumer.
When you create a planner account you are asked to state the business or organisation you book for and your role, and to expressly confirm that you are booking for that business or organisation and not as a private individual. Briefs cannot be sent to suppliers until that declaration has been made.
Avarice is a platform that connects event planners with AV suppliers. We provide tools for specifying AV requirements, generating production briefs, comparing supplier quotes, confirming bookings and processing payments between planners and suppliers.
The contract for the supply of AV services is between the planner and the supplier — Avarice is not a party to that contract and is not responsible for the supplier's performance of it. Suppliers are independent businesses, not employees, agents or subcontractors of Avarice.
Avarice collects payment from the planner acting as the supplier's commercial agent for the limited purpose of collecting payment, and remits it to the supplier, less our commission, through our payment processor. Payment made through the platform discharges the planner's payment obligation to the supplier for the amount paid, from the moment Avarice receives it.
Briefs are only ever sent to suppliers the planner has personally selected. Match scores and badges are advisory only.
Use of Avarice is free for event planners. By using the platform you agree to: provide accurate information when building specs and briefs; only send briefs to suppliers you have a genuine intention to engage; not misrepresent your event, budget, or requirements; pay for bookings confirmed through the platform via the platform, on the payment schedule shown when you accept a quote.
Avarice AI tools (brief generation, quote analysis) are provided as decision-support only. You are responsible for verifying all outputs before acting on them. If you paste or upload documents such as supplier quotes for analysis, you confirm you are entitled to share and process those documents, and you agree that the prices they contain may be retained and pooled into the anonymous market benchmarks described in these terms.
If your event is at an Avarice venue partner, or your brief reaches suppliers through a venue's referral link, that venue can see your brief, your contact details, the value and payment status of resulting bookings and any documents shared in a booking's shared document area, as described in our Privacy Policy.
If you create a Client View link to share a brief with your end client, anyone holding the link can view it without signing in. You are responsible for sharing links only with intended recipients.
Suppliers must apply to join Avarice and be approved before appearing in the directory. By joining you agree to: provide accurate profile, service and pricing information; hold appropriate insurance and qualifications for the work you take on; respond to matched briefs within your stated turnaround time; maintain your Avarice kit pricing to reflect your current market rates; only name past clients you are entitled to reference; not poach planners introduced through Avarice for work conducted outside the platform.
If you upload compliance documents (insurance certificates, RAMS, test certificates, qualifications) for venues to view, or upload documents of any kind to a booking's shared document area, you warrant they are genuine, current and yours. Avarice does not verify uploaded documents and makes no representation about them to planners or venues.
If you cancel a confirmed booking, the planner is refunded in full and the costs of that cancellation (non-recoverable payment processing fees, and any deposit already released to you) are owed by you to Avarice, recovered by deduction from your future payouts or invoiced directly, as set out in our Refund & Cancellation Policy.
Commission on confirmed bookings is charged at the rate applicable to your subscription tier, unless the booking originates through one of our venue partners — venue-partner bookings carry a venue-specific commission rate in place of your tier rate, and the applicable rate is always shown to you before you submit a quote. Commission is calculated on the total confirmed booking value and is automatically deducted at the point of payment — when a planner pays through the platform, commission is taken at source and the balance is transferred directly to the supplier.
Avarice charges a commission on bookings confirmed through the platform. Current commission rates are: Basic 15%, Essential 10%, Professional 7%, Enterprise 5%, AV Crew 10%.
Bookings that originate through an Avarice venue partner carry a venue-specific commission rate in place of the tier rates above. The applicable rate is shown on the brief and again at the point of quoting, so you always know the rate that applies before committing to a job.
All booking payments are processed through the platform via Stripe. Planners can pay by card, by pay-by-bank (open banking) or, where offered, by bank transfer. Bank-funded payments can take several days to clear; a payment stage counts as paid when the funds are received. When a planner accepts a quote, a deposit (a percentage of the booking value set by the supplier on the quote, up to a maximum of 50%) is due within 5 business days, with the balance due on the balance due date shown on the booking, set by the supplier's payment terms (by default 14 days before the event). If that date has already passed when the quote is accepted, the balance is due at booking. Funds are held and released to the supplier in line with our Refund & Cancellation Policy, with commission deducted before release. Stripe's payment processing fees are borne by Avarice out of its commission, not by the supplier.
Payments are taken in pounds sterling. Where a planner pays with a card issued outside the UK, a card fee is added to the payment to cover the additional processing cost: 1.0% for cards issued in the EEA and 1.75% for cards issued elsewhere (a card whose issuing country cannot be determined is treated as issued outside the EEA). The fee is displayed before payment is confirmed. No card fee applies to pay-by-bank or bank-transfer payments.
Subscription fees for paid supplier tiers are billed monthly in advance via Stripe. Subscriptions can be managed and cancelled through the billing portal; cancellation takes effect at the end of the paid period.
Quoted prices are shown to you exclusive of VAT. Where the supplier has declared they are VAT registered, VAT is added at the prevailing rate and included in the total you pay. Where a supplier is not VAT registered, no VAT is added.
The invoice for the AV services is issued in the supplier's name, by Avarice acting as the supplier's payment-collection agent under these terms. Avarice makes no charge to you as a planner. The invoice you receive relates to the supplier's services and not to any Avarice fee.
Every quote carries a cancellation policy set by the supplier, either one of the platform's standard policies or a scale of the supplier's own, shown in full to the planner before the quote is accepted and fixed on the booking from that point. What is refunded on cancellation depends on that policy and how far ahead of the event the cancellation is made. Cancellations cannot be submitted through the platform on the day of the event or the day before, refunds on planner-initiated cancellations are made net of non-recoverable payment processing costs, and the costs of a supplier-initiated cancellation are borne by the cancelling supplier — full details, including refund timescales, are in our Refund & Cancellation Policy, which forms part of these terms.
The contract for the AV services is between the planner and the supplier. Avarice is not a party to it and does not arbitrate the quality, timing or completeness of the services supplied — any such claim is a matter between the planner and the supplier directly. The single exception is that, while Avarice still holds funds in the 72 hours after an event, it will act where a supplier did not attend or did not supply substantially all of the services set out in the accepted quote. Full details are in the "Problems after an event" section of the Refund & Cancellation Policy.
Where a planner disputes a payment with their card issuer or bank (a chargeback) rather than through the platform, the card scheme's or bank's own process applies alongside this policy — see the Chargebacks section of the Refund & Cancellation Policy.
Suppliers agree that prices entered in the kit inventory must reflect genuine market rates. Avarice pools pricing across the platform — kit-inventory prices, the line prices on quotes submitted through the platform, and the line prices in quotes planners upload for analysis — into anonymous market benchmarks shown to users. Individual prices and their sources are never disclosed.
Suppliers must not enter artificially inflated or deflated rates to manipulate market averages. Avarice reserves the right to investigate and remove suppliers found to be gaming pricing data.
Where an introduction between a planner and a supplier is made through Avarice, both parties agree that bookings arising from that introduction within 12 months are transacted through the platform, and not to solicit or accept off-platform payment for them.
Users must not misuse the platform: no scraping, no automated access, no attempts to bypass rate limits or security controls, no false applications, no impersonation.
Files uploaded to the platform — including message attachments, compliance documents and documents shared on a booking — must be lawful, free of malicious code and relevant to the purpose they are uploaded for, and must not infringe third-party rights or disclose another party's confidential information without authority. Avarice may remove files that breach this section and may suspend accounts that repeatedly do so.
After a completed booking the planner may leave one review (a rating and optional text). By submitting a review you confirm it reflects your genuine experience of that booking. Reviews must not contain unlawful or defamatory statements, personal data of individuals, confidential information, or content unrelated to the booking.
Reviews are published without pre-moderation and reflect the reviewer's opinion, not Avarice's. Suppliers may publish one response to each review. Anyone may report a review; reported reviews remain visible until Avarice has assessed the report, after which Avarice may remove the review and may suspend accounts that abuse the review system. Avarice may also remove reviews that breach this section at any time.
Avarice provides AI-assisted tools — the Chip assistant, brief generation, quote analysis and comparison, kit-list import, document data extraction and image moderation — powered by a third-party AI provider as described in our Privacy Policy. AI outputs are decision-support only, may be inaccurate or incomplete, and are not professional advice. You are responsible for verifying all outputs before acting on them. Uploaded images are screened automatically before publication; screening decisions may be reviewed manually.
Avarice and its content, design, software and data are owned by or licensed to CWB Events Ltd. You may not copy, reproduce, or distribute platform content without written permission.
Content you submit (briefs, profiles, messages, reviews, images, documents and custom item submissions) remains yours. By submitting it you grant Avarice a non-exclusive licence to host, process, display and transmit it as needed to operate the platform, including the sharing described in these terms and our Privacy Policy. You warrant that you have the rights to everything you submit, including any images of people and any third-party documents.
Avarice may aggregate and anonymise platform data (for example supplier pricing into market averages); anonymised aggregates belong to Avarice.
Avarice is provided "as is". We make no guarantees about platform availability, accuracy of AI-generated content, or the quality of suppliers listed.
To the maximum extent permitted by law, Avarice's total liability arising out of or in connection with the platform is limited to: where you have paid fees to Avarice (subscription fees and commission), the fees paid by you in the 12 months preceding the claim; otherwise, £1,000. We are not liable for the acts, omissions or performance of any supplier, planner or venue, for the accuracy of AI-generated or user-submitted content (including compliance documents and reviews), or for any indirect, consequential, or economic losses.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under the law of England and Wales.
Avarice may suspend or terminate your access immediately if you materially breach these terms, engage in fraudulent or unlawful activity, or create risk for the platform or its users, and otherwise on 30 days' written notice. Where your access is terminated with confirmed bookings outstanding, the Refund & Cancellation Policy governs those bookings.
You may stop using the platform at any time. To close your account or request deletion of your data, contact hello@avarice-av.co.uk
We may update these terms as the platform evolves. Material changes will be notified by email or a notice on the platform at least 14 days before they take effect. Changes do not apply retroactively to bookings already confirmed.
These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
For any questions about these terms: hello@avarice-av.co.uk